Hospitality & Tourism

The hospitality and tourism industry moves at a fast pace: new accommodation models, digital platforms, personalized guest experiences, and an increasingly demanding regulatory environment.

We make the difference

We support hotels, hotel chains, lodges, tour operators, and booking platforms so they can operate with legal certainty, meet their regulatory obligations, and maintain the trust of their guests and clients.

Our team develops preventive and actionable solutions for every stage of the business: from obtaining licenses, structuring contracts, and conducting due diligence, to defending against inspections, managing conflicts with guests, vendors, and platforms, and restructuring tourism assets during crisis scenarios.

Our Services

Regulatory Compliance & Tourism Licensing

Advisory on municipal licenses, Ministry of Tourism authorizations, and sector-specific permits for lodging, food and beverage services, spas, pools, and complementary activities.
Support during inspections, audits, and sanctioning procedures before national and local authorities.
Design and review of compliance matrices for hotel establishments and tourism operators.

Hotel Operations, Consumers & Guest Experience

Drafting and review of reservation, cancellation, refund, no-show, and overbooking policies.
Representation in claims and administrative proceedings arising from guest experiences or the advertising of tourism services.

Tourism Contracts, Operators & Digital Platforms

Hotel operation contracts, management agreements, franchise agreements, hotel leases, and collaboration agreements.
Contracts with travel agencies, tour operators, wholesalers, and organizers of events and corporate travel.
Negotiation and review of agreements with booking and distribution platforms (OTAs) and third-party service providers (housekeeping, security, laundry, transportation, catering).

Labor & Talent Management in Hospitality and Tourism

Advisory on staffing for 24/7 operations, rotating shifts, and special work schedules.
Hiring of foreign talent and compliance with applicable labor and immigration regulations.
Design of policies on tips, incentives, commissions, and benefits for service teams.
Implementation of occupational health and safety measures adapted to hotel and tourism activities.

Environment, Land Use & Sustainable Tourism

Advisory on environmental permits and regulatory compliance applicable to tourism establishments, particularly in sensitive or protected areas.
Review of obligations related to waste management, water use, noise control, and nature or adventure tourism activities.
Support in the legal structuring of sustainable tourism and community-based tourism projects, in coordination with authorities and local communities.

Privacy, Guest Data & Digital Transformation

Compliance with the Organic Law on Personal Data Protection in the management of reservations, loyalty programs, and marketing campaigns.
Contracts with technology providers (PMS, CRM, channel managers, payment gateways) and definition of roles and responsibilities in data processing.
Security incident management and response to personal data breaches affecting guests and customers

Tailored Strategies

Personalized Strategies

We design solutions aligned with each establishment’s operating model, risk profile, and strategic objectives.

Commitment to Excellence

We integrate legal, technical, and economic criteria to support sustainable, efficient, and context-appropriate decision-making for Ecuador’s tourism sector.

Efficiency and Profitability

We streamline regulatory, contractual, and transactional processes, reducing risks, timelines, and operational costs, and enabling the orderly growth of tourism businesses.